Black Desert Online

Players to be Compensated for Black Desert Online Headstart Mixup

Due to errors made over the weekend, some North American players involved in the Black Desert Online headstart event were placed on the wrong servers. In particular, characters made on the Seredia Channels were placed incorrectly.

Black Desert Online

 

Daum has released a statement about the mixup, and have confirmed that the issue was limited to Seredia Channels. Daum says in the statement that characters will have to remain on the server they’re currently located on, in spite of the error: ” We are now in the process of correcting this issue, unfortunately the characters affected by this will remain on the server they are on currently. If you do not wish to continue playing on that server you will need to make a new character on your preferred server. ” Daum says that due to the small numbers of players involved and the time and resources that would be required to manually move the characters to their correct servers that “…this is the best course of action.”

However, Daum have also firmly stated that they will make certain that everyone is able to claim their pre-order items on the correct character, regardless what server the character may be on, and that all name related issues will be addressed and fixed. The statement also mentions the possibility of compensation for players: “We are also looking into compensation for the trouble this has caused and as soon as it is determined we will update you via the forums.”

Players who wish to know more should read the official statement on the Black Desert forums, and should also watch the forums closely for further instructions and updates.

Our Thoughts:

People payed a lot of money for the headstart package and all of the benefits and items that it was supposed to contain, and Daum should stand behind their promises and do whatever it takes to deliver, regardless how inconvenient it may be for them. This isn’t the best image to paint for your game before it’s even officially launched. We really hope they reconsider this, and help those affected by this however they can.

Source: Black Desert Online Official Forums

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About Amanda Ten Brink

Amanda Ten Brink lives in the Netherlands, and has been an avid gamer most of her life, from tabletop wargaming and RPGs in the early 80s to Guild Wars 2, Elder Scrolls Online, and old school Dungeons & Dragons (the tabletop sort) today. Hobbies include drawing and painting, playing bass and guitar, learning new languages (Currently studying Russian) and sleeping, which she can simply not get enough of. Please Note: I write content for MMOGames only. If you see my work on any other portals, those portals are stealing content.